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What is OmniMesh?

OmniMesh is our range of mesh routers and nodes that when paired, deliver consequent speeds across your home.

Find out more past visiting www.fourth dimension.com.my/omnimesh.

How does OmniMesh extend my WiFi coverage?

When you place a mesh node in a WiFi expressionless zone, the node volition capture and broadcast the wireless betoken and speed of your router to difficult-to-reach corners of your home. By placing mesh nodes in strategic spots throughout your home, you tin can create a seamless, stable WiFi network that keeps yous connected no matter which room yous're in.

How practice I go OmniMesh?

You will receive complimentary OmniMesh routers with every new subscription of Time Fibre Abode Broadband and also choose to add on more than devices during the signup procedure.

If yous're an existing TIME Fibre Dwelling Broadband subscriber, you lot may purchase OmniMesh devices from the Self Intendance shop or recontract/upgrade your plan to redeem free devices.

What type of router does Time provide?

We provide mesh-enabled routers with all our plans, featuring both WiFi 5 and WiFi 6 technologies.

Based on your building type and installation requirements, new subscribers may receive:

OmniMesh WiFi 5 devices (Huawei HG8145V5 or WA8021V5) for the 100Mbps programme; or
OmniMesh WiFi 6 router (Huawei HG8145X6) for the 500Mbps and 1Gbps plans.

If yous are an existing subscriber who has recontracted, we will provide you with one (ane) unit of the OmniMesh WiFi 5 (Huawei) or OmniMesh WiFi half dozen (Huawei) mesh node to function equally a router with your existing Optical Network Unit of measurement (ONU).

What does a "mesh-enabled router" mean?

A mesh-enabled router means the device is equipped with mesh capabilities. A traditional mesh WiFi setup typically requires a mesh node to exist placed next to the router to act every bit a gateway. Since our routers are mesh-set, we eliminate the need for an extra device. All you lot take to do is place mesh nodes where your WiFi signals are weaker and you're fix to savour strong and seamless WiFi all over your home.

What is WiFi 5 and WiFi half dozen and what'southward the difference?

WiFi 5 is a WiFi standard which finer introduced the 5Ghz frequency band to WiFi networks. It's the engineering science well-nigh unremarkably used in modern routers and is compatible with almost all devices.

WiFi half dozen is the side by side generation in WiFi technology, delivering faster speeds and better performance overall. It is capable of serving more devices more efficiently. Devices continued to this latest standard have to exist WiFi 6-enabled to benefit from the improved technology.

Tin I upgrade my WiFi 5 router to the WiFi 6 router?

Yes, y'all tin can. Just opt for the router upgrade at RM99 when yous're signing up with us. If y'all're already a TIME subscriber, simply log in to Self Care to purchase the device.

How many mesh nodes tin be supported?

We recommend up to iii mesh nodes for a complete whole home WiFi set upwardly.

Are the mesh nodes compatible with each other?

Generally, OmniMesh devices pair with other OmniMesh devices from the same brand e.yard. Huawei router with a Huawei mesh node.

Please refer to the table below to check for device compatibility:

Devices	OmniMesh WiFi v mesh node (Huawei WA8021V5)	OmniMesh WiFi 5 mesh node (TP-Link HC420)	OmniMesh WiFi 6 router/mesh node (Huawei HG8145X6)
OmniMesh WiFi v router (Huawei HG8145V5)	✓	✘	✘
OmniMesh WiFi 5 mesh node (Huawei WA8021V5)	✓	✘	✓
OmniMesh WiFi 6 mesh node/router (Huawei HG8145X6)	✓	✘	✓
OmniMesh WiFi 5 mesh node (TP-Link EC440)	✘	✓	✘
TP-Link EC230	✘	✘	✘
D-Link 882	✘	✘	✘
Other models	✘	✘	✘

Why can't I get the OmniMesh WiFi 5 (Huawei) router when I renew my contract? Where can I purchase it?

The OmniMesh WiFi 5 (Huawei) router is only offered with new subscriptions of the TIME Fibre Home Broadband 100Mbps program. It is not for sale.

If you would like to buy our OmniMesh WiFi 5 devices merely take no corresponding router, yous may purchase two units of the WiFi 5 (Huawei) mesh nodes. The device tin can part as a router or a mesh node e.g. one node will act as a router and the other will exist used to extend WiFi coverage. You can likewise choose to buy the OmniMesh WiFi 6 (Huawei) - 1 unit to exist your router.

What are the LAN ports and how many LAN ports does my device have?

Also known as ethernet ports, LAN ports allow your device(due south) to connect to the network via a wired connection which typically yields higher speeds.

Refer to the table below for the number of LAN ports our OmniMesh devices have:

OmniMesh WiFi 6	Device model	Device type
OmniMesh WiFi 6	Huawei HG8145X6	Mesh node/router
OmniMesh WiFi 5	Huawei HG8145V5	Router
	Huawei WA8021V5¹	Mesh node/router
	TP-Link EC440	Router
	TP-Link HC420^two	Mesh node

If your device functions as a router, 1 port volition be used to connect to the ONU. If your device functions as a mesh node, i port can be used to connect to Huawei HG8145X6/HG8145V5/WA8021V5 device if needed.
1 port can be used to connect to the TP-Link EC440 router if needed.

Volition my entire business firm be able to get WiFi?

Whole-home WiFi coverage depends on the size of your firm and the number of mesh nodes y'all have. The more mesh nodes, the wider the coverage.

Actual coverage may likewise vary because of:

Environmental factors – include building materials, physical objects, and obstacles.
Network conditions – include local interference, volume and density of traffic, production location, network complexity, and network overhead.
Client limitations – include rated performance, location, and connection quality.

Why am I being told to purchase additional mesh devices when I want to relocate?

Upon your relocation, nosotros will appraise your new location and recommend additional devices if we find that the building you lot are relocating to has a pattern that will impact your quality of services. To ensure the all-time high-speed broadband experience, nosotros strongly suggest purchasing another device to featherbed this design limitation. Installation is free if you purchase the device with the relocation service.

I have been subscribed for less than 12 months. Tin can I even so purchase the OmniMesh WiFi device range?

Yes, you can log in to Self Care to purchase the OmniMesh devices nether the "Store" tab.

To extend coverage, we recommend purchasing:

OmniMesh WiFi v (Huawei) - 2 Units for a reliable, consequent connection; or
OmniMesh WiFi 6 (Huawei) - 2 Units for superior, enhanced functioning.

One mesh node volition act as a router while the other extends WiFi coverage.

How do I make payment for OmniMesh WiFi devices?

You tin can pay for OmniMesh WiFi devices purchased during the signup process using your credit/debit carte or through the Self Care shop using online banking, credit/debit card or e-wallet.

Can I become a refund if I withdraw my buy?

Unfortunately, any request for a return/refund/exchange volition not be entertained as all purchases are final.

How do I install the devices?

Our Tech Ninjas or Time authorised installers will do information technology for you.

Is installation gratis?

For new subscribers or existing subscribers who take upgraded and/or renewed their contract and received free devices every bit function of their plan or promotion, any installation carried out by our Tech Ninjas is free of accuse.

For devices purchased from the Self Intendance shop, an RM80 installation fee will be charged. This fee will exist reflected in your next bill.

What happens to my devices if I terminate my service before my contract term or if my contract expires?

Y'all may keep the devices you purchased regardless of early termination or contract expiration.

We will collect the complimentary routers if you terminate your service within three months of activation.

How practise I change my WiFi 6 (HG8145X6) device from working as a Optical Network Terminal (ONT) to a router/mesh node?

By default, the WiFi vi (Huawei HG8145X6) device works as a wireless Optical Network Terminal (ONT) or a two-in-i device which combines router and Optical Network Unit of measurement (ONU) capabilities. That ways that y'all just need ane device to connect to the Net, rather than the 2 (router and ONU) typically needed.

Some other feature of the WiFi vi device is that information technology tin can function as a router or a mesh node.

And so, if you lot already take an existing ONU or run into building limitations that require you to use one, you can switch your WiFi 6 device to router way. Similarly, if you lot wish to utilise your WiFi vi device as a mesh node to extend coverage, you lot can follow the same steps.

Ability on the device and await until it is fully booted upwardly. The ability push light and WLAN indicator will be stable.
Press the WPS push until all the LED indicators on the elevation of the device light upwards and then release the push.
This action reboots the device.
Once information technology has successfully booted up again, it will exist in router/mesh node way. The WPS LED indicator will be continuously lit upward in this way.

To return the device to its ONT mode, simply follow the same steps. In ONT way, the WPS LED indicator volition non be lit up.

I'g currently using a tertiary party router. Which device tin can I purchase to extend coverage?

You may refer to the official website of the device yous take purchased to check on uniform mesh devices with your router.

If you have been with us for more 12 months, yous can opt to renew your contract for 24 months via Cocky Intendance and receive our new OmniMesh devices Gratis.

What is an Optical Network Unit (ONU)?

The Optical Network Unit (ONU) connects to the fibre termination betoken via an optical fibre cable. It and then connects to your router through an ethernet cable. The ONU is also chosen the modem.

What is a wireless Optical Network Terminal (ONT)?

The wireless Optical Network Terminal (ONT) is a 2-in-ane device combining ONU and router capabilities in a unmarried box. Our OmniMesh WiFi v and WiFi 6 routers are ONTs, which ways that you can connect to the Internet with but 1 device - no ONU needed.

The type of router yous receive is based on your building type and installation requirements.